Refund policy
RETURN AND REFUND POLICY
At My Store, we are committed to providing our customers with a reliable and satisfactory shopping experience. If you are not completely satisfied with an eligible product purchased through our online store, you may request a return within 30 days of receiving your order, subject to the conditions described below and any rights provided by applicable law.
RETURN ELIGIBILITY
To qualify for a return, the product must generally be unused, unworn where applicable, undamaged, and in substantially the same condition in which it was received.
The product should be returned with its original packaging and, where applicable, tags, labels, manuals, accessories, protective materials, documentation, and any other components originally supplied with the product.
Proof of purchase or valid order information may be required to process your return.
To request a return, please contact us at baumeister_kas@outlook.com before sending the product back.
Please provide your order number, details of the product you wish to return, and the reason for your return request.
Products returned without prior communication may take longer to process or may not be accepted where prior return authorization is reasonably required.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as reasonably possible after delivery.
If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible at baumeister_kas@outlook.com.
When reporting an issue, please provide your order number and a clear description of the problem. We may request photographs of the product, packaging, shipping label, damaged areas, or other information reasonably necessary to evaluate the issue.
Where appropriate, we may provide a replacement, exchange, return authorization, refund, or another suitable resolution depending on the circumstances and applicable law.
NON-RETURNABLE ITEMS
Certain products may not qualify for return where permitted by applicable law. These may include:
- Personalized, customized, or made-to-order products;
- Gift cards;
- Products specifically identified as final sale where permitted by law;
- Products that have been materially altered after delivery;
- Products damaged through misuse, improper handling, or customer-caused damage;
- Certain personal-care, hygiene, or health-related products after opening where return would create a health or safety concern;
- Perishable products where applicable;
- Other products that are legally excluded from return.
If you are uncertain whether a particular product qualifies for return, please contact us before returning it.
EXCHANGES
If you would like to exchange an eligible product for another model, size, color, variation, or available item, please contact us at baumeister_kas@outlook.com.
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer another available option or issue an applicable refund.
REFUNDS
Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.
If your refund is approved, the applicable amount will normally be returned to the original payment method used for the purchase.
Please note that banks, credit card companies, and other payment providers may require additional processing time before the refunded amount appears in your account.
Original shipping charges may be non-refundable where permitted by applicable law, except where the return results from an error on our part or where otherwise required by law.
RETURN SHIPPING
Unless the product arrived damaged, defective, incomplete, incorrect, or another circumstance requires otherwise under applicable law, customers may be responsible for return shipping costs.
We recommend using a trackable shipping method and retaining your shipping receipt or proof of postage until your return has been completed.
We are not responsible for returned products that are lost in transit before reaching the applicable return destination, except where responsibility cannot legally be excluded.
ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at baumeister_kas@outlook.com.
We will make reasonable efforts to accommodate cancellation requests submitted before an order has entered processing, fulfillment, or shipment.
However, we cannot guarantee that an order can be changed or cancelled after processing has begun.
If an eligible paid order is successfully cancelled, the applicable amount will normally be refunded to the original payment method.
CONSUMER RIGHTS
Nothing in this Return and Refund Policy is intended to exclude, restrict, or waive consumer rights or remedies that cannot legally be excluded, restricted, or waived under applicable law.
CONTACT INFORMATION
My Store
Operated by Christine Boucek-Woolsey
Sole Proprietorship
12510 Deer Creek Dr
North Royalton, Ohio 44133
United States
Email: baumeister_kas@outlook.com
Phone: +1 352-561-7754